📦 Move-In: Rogers Setup Guide

The Bulk Customer Care Line for Rogers ensures all your inquiries and issues are addressed quickly and directly.

☎️ Bulk Customer Care Team

Our buildings have Bulk Internet. Contact the Rogers Bulk Team directly for help with:

• Setting up new Bulk services (your internet service)
• Making changes to your existing Bulk package
• Technical support
• Billing and payment inquiries

Bulk Customer Care Line: 1-855-759-5856

Hours: Sunday – Saturday, 7am – 10pm EST

📲 Phone Options:

• Option 1: Activate Service
• Option 2: Account Changes
• Option 3: Technical Support
• Option 4: Billing Inquiries

To activate your new bulk services:

1. Call: 1-855-759-5856
2. Select your language:
   • Press 1 for English
   • Press 2 for French
3. Select the nature of your call:
   • Press 1 for new customers activating bulk services
   • Press 1 again if switching to Ignite as part of a new agreement
   • Press 2 for account changes, including move-related inquiries

🚚 Move-Out: Return Your Modem

Step 1: Prepare for Mail-in Return

1. Disconnect all cables from the modem.
2. Carefully pack the modem, power adapter, and any accessories securely.
3. If you have the original packaging, that's ideal; otherwise, any packaging that provides proper protection will suffice.

Step 2: Request Pre-Paid Shipping Label

To obtain a pre-paid shipping label for the return of the modem, please contact Rogers Customer Service:

• English: 1-888-764-3771
• Cantonese/Mandarin: 1-800-787-7953

When you call, please provide the following details:

• Your Name: [Your Name]
• Your Email: [Your Email Address]
• Address the modem is located at: 275 Larch St, Waterloo, ON, N2L 3R2

Let them know that you are requesting a pre-paid shipping label for the return of the Rogers modem. You do not need to provide any account number; simply mention that you would like to return the modem.

Step 3: Receive Pre-Paid Shipping Label

After contacting Rogers Customer Service, they will email you a pre-paid shipping label that you can use to send back the modem.

You can either print out the label and affix it securely to the package, or use the QR code at your nearest Canada Post Office and they will print it out for you.

Step 4: Ship the Modem

Once you've received the pre-paid shipping label, drop off the package at your nearest Canada Post location.

Please ensure to ship the package by the specified deadline to avoid any potential charges.

Important Notes:

• The return process must be completed by August 28 to prevent any additional charges.
• You do not need to provide an account number for this process.
• If you encounter any difficulties or have questions, feel free to contact Rogers Customer Service.
• English: 1-888-764-3771
• Cantonese/Mandarin: 1-800-787-7953

Note: Schembri Property Management is not liable if the modem is not returned. It is the sole responsibility of the tenant.

Thank you for your cooperation in this matter. We appreciate your prompt attention to returning the modem as per the instructions provided. If you have any further inquiries, please don't hesitate to reach out to us — any of our agents will be happy to help.